PRODUCT
How to scan songs on Spotify
To successfully scan song codes on Spotify, you'll have to grant permission to Spotify to access your camera. If you decline the request to access, you can't scan song codes.
Kindly follow the instructions below to play the song on the product:
- Download and open Spotify App on your device, click the search option on the bottom toolbar.
- Besides the search bar there is a camera icon on its right side, click that.
- Then, scan the code on your product and you will be directed to the song automatically, or add it to your playlist.
Please see our blog "About Spotify Code Products" for detailed operations
What if the product lack of pieces or is partially damaged?
If you find a part missing or damaged after receiving the product, please contact our customer service to reissue it for you.
ORDER & PAYMENT
Which payment methods do you accept?
We accept PayPal Express, PayPal Credit, and all major credit cards.
What if the product lack of pieces or is partially damaged?
If you find a part missing or damaged after receiving the product, please contact our customer service to reissue it for you.
How do you secure my payment information?
We take security very seriously and do not process any of your payment information ourselves. All payment related matters on Cutsomfac are handled by PayPal and credit card company.
Is my personal information kept private?
We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our privacy policy in full.
ENVIRONMENTAL IMPACT AND SUSTAINABILITY
Is the production process of this product environmentally friendly? Are sustainable materials used?
Yes, our production process is very eco-friendly, using sustainable wood and non-toxic paints and adhesives to minimize environmental impact.
How long will it take to get my order?
It depends on where you are.
- Standard shipping: (7-15 Days)
- Express shipping: (3-5 Days)
Delivery details will be provided in your confirmation email.
SHIPPING
Do you ship overseas?
Yes, we are free-shipping all over the world. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are.
- Standard shipping: (7-15 Days)
- Express shipping: (3-5 Days)
Delivery details will be provided in your confirmation email.